I live outside of Canada, does Annoukis ship to my country?

We ship to most countries. This amount is excluding shipping fee. The shipping fee may vary per country and will be charged during check out, based on your shipping address/country.

When will my order arrive?

Depending on if the article is in stock or made to order the order will be sent within 3 to 7 working days.
Depending your country/area (and customs processing time) the shipping time may vary between 5 and 20 days.
If you would like to know the exact expected arrival date, don’t hesitate to send us an email at


I want to return my order, or a part of it, what should I do?

If for any reason you are not satisfied with your online order,  you can return the articles in the box that you received from us or other packages that will prevent the article against damaging. The articles must be returned undamaged.

Always include your order number(s)  with your package.

Please note that we will not pay the shipping cost for these returns. We will refund you your returned product.

Address for Mailing and Returning Goods:

2035 Semlin Drive
V5N 4R2
BC Canada

Shopping & Payments

 What payment method does Annoukis accept?

Paypal and cheques

Can I order via e-mail, fax or telephone?

Due to security reasons we do not accept orders via telephone, fax or e-mail.


How do I contact Consumer Care?

If you have any questions do not hesitate to give us a call or send us a message. You can send us an email with your questions and your order number to the following e-mail address: We will happily help you solve any related issues.

My question is not mentioned at this FAQ, how can I ask my question?

If your question is not answered, please send us an email with your question. We will answer your question within 2 working days.


How do I know if an item is in stock?

Most items shown are in stock. If a product does not appear to be in stock it will be made to order.